Privacy Policy
Last updated: June 2026
The Healing Space ("we", "us") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the EU General Data Protection Regulation (GDPR) and Portuguese law.
Who we are
The Healing Space is a massage and wellness studio at R. Pedro Ivo 13B, 1700-081 Lisboa, Portugal. For any privacy question or request, contact us at info@healingspace.pt or +351 924 990 937.
Information we collect
When you book or contact us — usually via WhatsApp, phone or email — we collect your name, contact details (phone number, email), and any information you choose to share about your health, needs or preferences for your treatment. We do not collect payment card details through this website.
How we use your information
We use your information to respond to your enquiries; to arrange, confirm and provide your treatment; to adapt the session safely to your needs; and to keep basic records of appointments.
The legal bases are the performance of our service to you (contract), our legitimate interest in running the studio, and — for health information — your explicit consent.
Health information
Information about your health is a special category of data. We only collect what you choose to share so that your treatment is safe and appropriate, we process it with your explicit consent, and we keep it strictly confidential.
Messaging platforms
Bookings and questions are often handled through WhatsApp. When you message us there, your communication is also processed by Meta Platforms under its own terms and privacy policy. Please avoid sharing sensitive details you would prefer not to send by message.
Chat assistant
Our website offers an AI chat assistant to answer your questions. The messages you send are processed to generate a reply and to help with your enquiry. The assistant is powered by a third-party AI provider that processes the message content to produce responses. Please do not share sensitive personal or health details in the chat — use WhatsApp or email for those.
Cookies and analytics
This website is a simple static site. It does not use tracking or advertising cookies and does not profile its visitors.
Sharing your information
We never sell your data. We do not share it with third parties except where strictly necessary to provide our service or to comply with a legal obligation.
How long we keep it
We keep your information only for as long as needed for the purposes above and to meet any legal requirements, after which it is deleted or anonymised.
Your rights
Under the GDPR you have the right to access, correct, delete or restrict the processing of your data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, contact us at info@healingspace.pt.
Security
We take reasonable measures to keep your information safe and to limit access to it.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Complaints
If you have a concern we have not resolved, you can complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt.